Excellence in Customer Support

BerkshireNet places customer support at the highest priority. Please browse our online support section for answers to commonly asked questions and information on popular topics (coming soon). If you need personal assistance, we'd be glad to help you. Our technical support center may be reached by phone Monday - Friday by calling 888-204-4800 or 413-442-7805.

Ready to Sign Up?

We look forward to having you join the BerkshireNet family - just Give us a call at 888-204-4800! (Sorry, due to fraudulent usage, our online signup form has been removed.) Or, drop us a line at support@berkshire.net and we will be happy to help!

Having Problems?

Try our new setup software. It will fix most connection problems not related to you modem or phone line. It will also fix most email problems as well. You can download it here.

E-Mail On Us

For non-critical issues, why not E-Mail us? Our support staff monitors E-Mail 7 days a week during business hours, and most of the early evening. You can E-Mail our support staff at support@berkshire.net

If you are having problems with E-Mail, you can use our online support form to contact us.